When you’re in charge of manufacturing bearings for companies who have put their confidence in your product’s reliability, there is a lot of weight on your shoulders. These companies have essentially put their brand reputation on the line by trusting that our bearings will do what they are supposed to do. That’s a responsibility that we do not take lightly. And no matter what product you manufacture, neither should you.
So how are we so confident in the products we manufacture and how do we instill that same confidence in our customers? Three simple words: Quality Management Systems.
Any product that is manufactured in high quantities runs the potential to have a faulty product somewhere in the batch. It’s inevitable. But faulty products are not acceptable. Over the past 23 years, we have built a reputation for manufacturing high quality bearings that are built to last. In the process, this is what we have learned about Quality Management Systems.
They Create Loyal Customers
Customers expect a high quality product. No one buys a product with the expectation that the product will fail to meet their needs. Quality Management Systems help companies catch the faulty products before they ever find their way to the customer. In the long run, this translates into more loyal customers.
When customers know that they can rely on your product, they start to build trust in your brand. If your product comes through for your customer when they need it to, that’s a point in the bucket for your brand. Over time, those points add up and before you know it, you’ve created a strong relationship with a loyal customer.
The value of loyal customers cannot be overstated. It costs your brand much less to retain a customer than to gain a new customer. Quality Management Systems keep your customers coming back because they know they can rely on a quality product.
They Increase Efficiency & Lower Costs
No matter the type, systems and processes are built with one goal in mind; to increase efficiency and to streamline workflows. Quality Management Systems are no different. When you put the time and effort into creating a product, you want it to be right the first time. It will only cost you in the long term if you rush to produce your product without paying attention to the small details.
Yes, these systems take time to put into place but once they are up and running they will save you time and money. You won’t have to worry about replacing faulty products or losing top paying clients due to unreliable product.
They Back Up Your Brand Promise
Having Quality Management Systems in place helps you to deliver your brand promise to your customer. However, if you want to take it one step further, certifications can amplify the priority you place on those systems and validate them to the customer.
Certifications are important for a few reasons. One, they prove that outside parties have examined your Quality Management System(s) and have found them acceptable for the standards deemed important by regulatory organizations. Secondly, certifications show your customers that you prioritize quality work and have taken the time to ensure the processes in place are truly for their benefit.
For example, VNC holds the ISO 9001:2008 Certification for Quality Management Systems. This means that we have proven our ability to consistently provide a product that meets both customer requirements as well as regulatory requirements. It also means that we use our Quality Management System to enhance customer satisfaction and are continually looking for ways to improve our system.
We manufacture high quality bearings and believe that quality is important for any product. If you have questions about our Quality Management System or would like ideas on how you can enhance the quality of your own product through the use of VNC Bearings, call us today at 800-862-3211!